Privacy Policy

Introduction

CineRevs© (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our fun and creative, cinematic real estate videography and YouTube channel, and how we comply with UK data protection laws, including the General Data Protection Regulation (GDPR).

By using our services or visiting our website, you consent to the collection and use of your personal data as outlined in this Privacy Policy.

1. Data We Collect

We may collect and process the following types of personal data:

  • Personal Information: When you book our services or make inquiries, we may collect your name, email address, phone number, postal address, company details, and payment information.
  • Photographic and Video Data: Images, videos, and recordings of properties, locations, or events that you hire us to photograph or film.
  • Website Data: Information gathered through your use of our website, such as IP address, browser type, device type, and cookies (see Section 6).
  • Communication Data: Records of correspondence, such as emails, social media messages, and phone conversations.
2. How We Use Your Data

We use your personal and non-personal information for the following purposes:

  • Providing Services: To communicate with you and deliver any services you request, including information about our cinematic real estate videography services.
  • Improving the Website: To monitor website traffic, improve user experience, and enhance the functionality of the website.
  • Marketing: To send promotional emails, updates, or newsletters if you opt in to receive them. You can unsubscribe at any time.
  • Legal Requirements: To comply with any legal obligations, disputes, or regulations.
3. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Contractual Obligation: Processing your personal data is necessary for the performance of the contract you enter into with us when booking our services.
  • Legitimate Interests: We process personal data for the purpose of running our business, such as marketing and improving our services, unless your fundamental rights and freedoms outweigh these interests.
  • Consent: Where we rely on your consent, such as for marketing communications, you can withdraw your consent at any time.
4. Data Sharing

We may share your personal data in the following situations:

  • Service Providers: We may share your data with third-party service providers, such as IT support, cloud storage providers, and payment processors, to help deliver our services. These third parties are bound by data protection agreements and are not permitted to use your data for their own purposes.
  • Legal Requirements: We may disclose your data if required by law, such as in response to a legal request, government demand, or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of part of our business, your personal data may be transferred as part of the business assets. We will notify you of any such change in ownership or transfer of your personal data.
5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Client information related to bookings and transactions is retained for 6 years for tax and accounting purposes.
  • Photographs and videos may be retained indefinitely unless you request their deletion or unless otherwise specified in the contract.
6. Cookies and Website Tracking

Our website uses cookies to improve user experience and track visitor activity. Cookies are small data files stored on your device when you visit our site.

Types of Cookies:
  • Essential Cookies: These are necessary for the website to function correctly, such as enabling booking forms or login pages.
  • Analytics Cookies: These track website usage and help us understand how visitors interact with our website.
  • Marketing Cookies: These may be used to show relevant ads or promotions based on your interests.
  • Managing Cookies: You can manage your cookie preferences by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Data Security

We take appropriate technical and organisational measures to ensure the security of your personal data, including:

  • Encryption: Data stored electronically is protected by encryption methods.
  • Access Controls: Access to personal data is restricted to authorised personnel only.
  • Secure Payment Systems: Payment details are processed securely through trusted third-party payment processors.

However, please note that no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data under certain conditions, such as when it is no longer necessary for the purpose it was collected.
  • Right to Restrict Processing: You can ask us to suspend the processing of your personal data in certain circumstances.
  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used format so it can be transferred to another data controller.
  • Right to Object: You have the right to object to our processing of your personal data where we rely on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you can withdraw it at any time.

To exercise any of these rights, please contact us via our contact page.

9. Third-Party Services

We may use third-party services to help operate our website or provide additional features (e.g., Google Analytics, YouTube integration). These third parties may have access to your non-personal information as part of their services. We do not control the privacy practices of third-party services, and we encourage you to review their privacy policies.

10. Links to External Websites

Our website may contain links to external websites, including YouTube or social media platforms. We are not responsible for the privacy practices or the content of these third-party websites. Please review the privacy policies of those websites when you visit them.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove that information from our servers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please review this policy periodically to stay informed of any updates.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at via our contact page.